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Payment Policy

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1. Introduction

Welcome to FrostMart.

This Payment Policy explains the payment methods we accept, how payments are processed, and the responsibilities of both FrostMart and our customers when purchasing products through our website.

By placing an order on our website, you acknowledge that you have read and agree to this Payment Policy together with our Privacy Policy, Terms & Conditions, Shipping & Delivery Policy, Returns & Refund Policy, and Warranty Policy.

2. Business Information

Business Name: FrostMart

Business Address:
75 Century Blvd
Riversands
Midrand, 1682
Gauteng
South Africa

Email: info@frostmart.co.za

Telephone: +27 76 705 7442

Business Hours

Monday – Friday: 08:30 – 17:30
Saturday: 08:30 – 15:00
Sunday: Closed

3. Accepted Payment Methods

FrostMart may accept one or more of the following payment methods:

  • Visa

  • Mastercard

  • Instant EFT

  • Electronic Funds Transfer (EFT)

  • Apple Pay (where available)

  • Google Pay (where available)

  • Secure third-party payment gateways approved by FrostMart

Available payment methods may change without prior notice.

4. Secure Payment Processing

Your payment security is important to us.

All online payments are processed through secure third-party payment providers that use industry-standard encryption and security protocols.

FrostMart does not store your full debit card or credit card information on its servers. Payment details are handled securely by our authorised payment service providers in accordance with applicable security standards.

5. Pricing

Unless otherwise stated:

  • All prices are displayed in South African Rand (ZAR).

  • Prices include VAT where required by law.

  • Delivery charges, installation fees, or other applicable charges will be displayed during checkout before payment is completed.

Although we strive for accuracy, pricing errors may occasionally occur. FrostMart reserves the right to cancel or correct any order affected by an obvious pricing error before dispatch. If payment has already been received, you will be offered a full refund or the option to proceed at the correct price.

6. Order Confirmation

An order is considered received once payment has been successfully authorised and you receive an order confirmation email.

Receipt of an order confirmation does not necessarily mean that the order has been accepted for fulfilment. FrostMart reserves the right to verify payment, confirm stock availability, or request additional information before accepting and dispatching an order.

If an order cannot be fulfilled, any payment received will be refunded in accordance with our Returns & Refund Policy.

7. Payment Verification

To help protect our customers and prevent fraud, FrostMart may request additional verification before processing certain orders.

This may include verification of:

  • Identity

  • Billing information

  • Delivery address

  • Payment method

  • Proof of payment (for EFT transactions)

Orders may be delayed or cancelled if verification cannot be completed.

8. EFT Payments

Where Electronic Funds Transfer (EFT) is offered:

  • Orders will only be processed once cleared funds have been received.

  • Customers are responsible for using the correct payment reference.

  • Payments made from different bank accounts may require additional verification.

Incorrect payment references may delay order processing.

9. Failed or Declined Payments

If a payment is:

  • Declined

  • Cancelled

  • Reversed

  • Unauthorised

  • Flagged as fraudulent

FrostMart may suspend or cancel the order until payment has been successfully completed.

10. Fraud Prevention

FrostMart reserves the right to refuse, cancel, or delay any order suspected of:

  • Fraudulent activity

  • Unauthorised payment

  • Identity theft

  • Abuse of promotions

  • False or misleading information

Where appropriate, suspected fraudulent activity may be reported to the relevant authorities.

11. Refunds

Approved refunds will be processed using the original payment method whenever reasonably possible.

Refund processing times may vary depending on:

  • Your payment provider

  • Your bank

  • Card issuer

  • Payment gateway

Please refer to our Returns & Refund Policy for full details regarding refund eligibility and processing.

12. Payment Disputes

If you believe a payment has been processed incorrectly, please contact FrostMart as soon as possible.

We will investigate the matter promptly and work with our payment provider to resolve any verified payment issues.

13. Personal Information

Any personal information collected during the payment process is handled in accordance with our Privacy Policy.

FrostMart only collects the information reasonably necessary to:

  • Process payments

  • Prevent fraud

  • Fulfil orders

  • Comply with legal obligations

  • Provide customer support

We do not sell or rent your personal information to third parties.

14. Policy Updates

FrostMart may update this Payment Policy from time to time to reflect changes in legislation, payment methods, business practices, or operational requirements.

The latest version will always be published on our website with the updated effective date.

15. Contact Us

If you have any questions regarding payments or this Payment Policy, please contact us.

FrostMart

Business Address:
75 Century Blvd
Riversands
Midrand, 1682
Gauteng
South Africa

Email: info@frostmart.co.za

Telephone: +27 76 705 7442

Business Hours

Monday – Friday: 08:30 – 17:30
Saturday: 08:30 – 15:00
Sunday: Closed

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