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Warranty Policy

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1. Introduction

Welcome to FrostMart ("FrostMart", "we", "our", or "us").

We are committed to supplying quality refrigeration and appliance products backed by applicable manufacturer warranties and your statutory consumer rights under South African law.

This Warranty Policy explains how warranty claims are handled, what is covered, what is excluded, and the process for requesting warranty assistance.

This policy should be read together with our Terms & Conditions, Privacy Policy, Payment Policy, Shipping & Delivery Policy, Returns & Refund Policy, Cookie Policy, and Disclaimer.

2. Business Information

Business Name: FrostMart

Business Address:
75 Century Blvd
Riversands
Midrand, 1682
Gauteng
South Africa

Email: info@frostmart.co.za

Telephone: +27 76 705 7442

Business Hours

Monday – Friday: 08:30 – 17:30
Saturday: 08:30 – 15:00
Sunday: Closed

3. Your Consumer Rights

Nothing in this Warranty Policy limits or excludes your rights under the Consumer Protection Act, 2008 (CPA) or any other applicable South African legislation.

Where there is any inconsistency between this policy and applicable law, the applicable law will prevail.

4. Warranty Coverage

Many products sold by FrostMart are covered by a manufacturer's warranty against defects in materials or workmanship.

The warranty period and terms vary depending on the product and manufacturer.

Warranty coverage begins on the original date of purchase, unless otherwise specified by the manufacturer.

Proof of purchase is required for all warranty claims.

5. Statutory Consumer Protection

In addition to any manufacturer's warranty, eligible products may be covered by statutory consumer protections under South African law.

Where a product is found to have a defect covered by applicable legislation, you may be entitled to a repair, replacement, or refund, depending on the circumstances and the requirements of the law.

6. What the Warranty Covers

Subject to the manufacturer's warranty terms and applicable legislation, warranty coverage generally includes:

  • Manufacturing defects.

  • Faulty workmanship.

  • Defective components.

  • Failures occurring during normal intended use.

Warranty remedies may include:

  • Inspection.

  • Repair.

  • Replacement of defective parts.

  • Replacement of the product.

  • Another remedy available under applicable law.

The appropriate remedy will depend on the nature of the fault and the manufacturer's assessment where applicable.

7. What the Warranty Does Not Cover

Unless required by applicable law, warranty coverage generally does not extend to damage or faults resulting from:

  • Accidental damage.

  • Misuse or abuse.

  • Negligence.

  • Improper installation.

  • Failure to follow operating instructions.

  • Commercial use where the product is intended only for domestic use.

  • Normal wear and tear.

  • Cosmetic damage that does not affect functionality.

  • Power surges or electrical faults.

  • Water damage not caused by a manufacturing defect.

  • Corrosion caused by environmental conditions.

  • Unauthorised repairs, alterations, or modifications.

  • Use of incompatible accessories or components.

  • Damage during transport after delivery by the customer or a third party not appointed by FrostMart.

8. Warranty Claim Process

If you believe your product has developed a fault covered by warranty, please contact FrostMart as soon as reasonably possible.

To help us assess your claim, you may be asked to provide:

  • Proof of purchase.

  • Your order number.

  • A description of the fault.

  • Photographs or videos where appropriate.

  • The product's model and serial number, if available.

Additional information may be requested where reasonably necessary to process your claim.

9. Product Inspection

Warranty claims may require inspection by:

  • FrostMart.

  • The manufacturer.

  • An authorised repair centre.

  • An approved service technician.

Inspection helps determine whether the fault is covered under the applicable warranty.

If inspection finds that the fault is excluded from warranty coverage, any repair costs, inspection fees, transport costs, or quotations may be the customer's responsibility where permitted by law. You will be informed before any chargeable work is carried out.

10. Repairs and Replacements

Where a valid warranty claim is approved, FrostMart or the manufacturer may, at their discretion and in accordance with applicable law:

  • Repair the product.

  • Replace defective parts.

  • Replace the product with the same or an equivalent model if the original is no longer available.

  • Provide another appropriate remedy required by law.

Replacement products may differ slightly in appearance or specifications due to manufacturer updates.

11. Warranty Period

Warranty periods vary by manufacturer and product.

The applicable warranty period is generally stated:

  • On the product page.

  • In the manufacturer's documentation.

  • On the warranty card, where supplied.

If no manufacturer's warranty period is specified, your statutory rights under South African law remain unaffected.

12. Customer Responsibilities

To help maintain warranty coverage, customers should:

  • Use products according to the manufacturer's instructions.

  • Arrange professional installation where required.

  • Perform routine maintenance as recommended.

  • Keep proof of purchase.

  • Report faults promptly after they are discovered.

  • Avoid unauthorised repairs or modifications.

Failure to comply with these responsibilities may affect warranty eligibility where permitted by law.

13. Collection and Transport

Where a warranty claim requires collection or transport of a product, FrostMart will advise you of the available options.

Depending on the product, location, and nature of the claim:

  • Collection may be arranged by FrostMart.

  • You may be asked to deliver the product to an authorised service centre.

  • The manufacturer may arrange on-site service.

Responsibility for transport costs will depend on the manufacturer's warranty terms, the nature of the fault, and applicable law.

14. Limitation of Warranty

Except as required by applicable law, this Warranty Policy covers only the repair, replacement, or other remedies described above.

It does not provide compensation for indirect or consequential losses, including loss of income, business interruption, inconvenience, or damage to other property, except where such limitation is not permitted by law.

15. Personal Information

Any personal information collected during a warranty claim is processed in accordance with our Privacy Policy.

Your information may be shared only with manufacturers, authorised service centres, repair technicians, or logistics providers where reasonably necessary to assess or fulfil your warranty claim.

FrostMart does not sell or rent your personal information.

16. Changes to This Policy

FrostMart may update this Warranty Policy from time to time to reflect changes in legislation, manufacturer requirements, or business practices.

The latest version will always be published on our website with the updated effective date.

17. Contact Us

If you have any questions about this Warranty Policy or need assistance with a warranty claim, please contact us.

FrostMart

Business Address:
75 Century Blvd
Riversands
Midrand, 1682
Gauteng
South Africa

Email: info@frostmart.co.za

Telephone: +27 76 705 7442

Business Hours

Monday – Friday: 08:30 – 17:30
Saturday: 08:30 – 15:00
Sunday: Closed

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