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Privacy Policy

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1. Introduction

Welcome to FrostMart ("FrostMart", "we", "our", or "us"). We value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, create an account, place an order, contact us, or use any of our products and services.

By using the FrostMart website, you agree to the collection and use of your information as described in this Privacy Policy.

2. About FrostMart

Business Name: FrostMart

Business Address:
75 Century Blvd
Riversands
Midrand, 1682
Gauteng
South Africa

Email: info@frostmart.co.za

Telephone: +27 76 705 7442

Business Hours:

Monday – Friday: 08:30 – 17:30
Saturday: 08:30 – 15:00
Sunday: Closed

3. Legislation We Comply With

FrostMart is committed to complying with all applicable South African privacy and consumer protection laws, including:

  • Protection of Personal Information Act, 2013 (POPIA)

  • Electronic Communications and Transactions Act, 2002 (ECTA)

  • Consumer Protection Act, 2008 (CPA)

4. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal Information

  • Full name

  • Email address

  • Mobile or telephone number

  • Billing address

  • Delivery address

  • Company information (where applicable)

Order Information

  • Products purchased

  • Order history

  • Delivery preferences

  • Customer service communications

Payment Information

Payments are securely processed through trusted third-party payment providers.

For your protection, FrostMart does not store your full credit card or debit card information.

Technical Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed

  • Website activity

  • Date and time of access

5. How We Collect Information

We collect personal information when you:

  • Create a customer account

  • Place an order

  • Subscribe to our newsletter

  • Contact our support team

  • Complete website forms

  • Participate in promotions or competitions

  • Browse our website

  • Accept cookies

6. How We Use Your Information

Your information may be used to:

  • Process and fulfil orders

  • Deliver products

  • Process payments

  • Communicate order updates

  • Respond to enquiries

  • Provide customer support

  • Improve our products and services

  • Personalise your shopping experience

  • Detect and prevent fraud

  • Comply with legal and regulatory obligations

  • Send promotional communications where you have provided consent

7. Marketing Communications

If you choose to receive marketing communications, FrostMart may send you:

  • Product launches

  • Promotions

  • Special offers

  • Newsletters

  • Seasonal campaigns

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us directly.

8. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences

  • Keep your shopping cart active

  • Analyse website traffic

  • Improve website functionality

  • Enhance website performance

You can disable cookies through your browser settings, although certain features of the website may no longer function correctly.

9. Sharing Your Personal Information

FrostMart respects your privacy and does not sell, rent, or trade your personal information.

Your information may only be shared where necessary with trusted service providers, including:

  • Payment gateways

  • Courier and delivery companies

  • Website hosting providers

  • IT service providers

  • Fraud prevention services

  • Marketing service providers (where consent has been given)

These third parties are only permitted to use your information to perform services on our behalf.

10. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information against:

  • Unauthorised access

  • Theft

  • Loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

Although we take every reasonable precaution, no online platform can guarantee absolute security.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions

  • Meet legal obligations

  • Maintain financial records

  • Resolve disputes

  • Enforce agreements

When information is no longer required, it will be securely deleted or anonymised where appropriate.

12. Your Rights

In accordance with POPIA, you have the right to:

  • Request access to your personal information

  • Correct inaccurate information

  • Update your personal details

  • Request deletion of information where legally permissible

  • Object to certain processing activities

  • Withdraw consent where processing relies on consent

  • Lodge a complaint with the Information Regulator

To protect your privacy, we may request proof of identity before processing your request.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

FrostMart is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before sharing any personal information.

14. Children's Privacy

FrostMart does not knowingly collect personal information from children under the age of 18 without the consent of a parent or legal guardian.

15. International Data Transfers

Some of our trusted service providers may process personal information outside South Africa.

Where international transfers occur, FrostMart will take reasonable steps to ensure that appropriate safeguards are in place and that your information receives an adequate level of protection.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or website functionality.

The most current version will always be available on our website and will display the latest effective date.

17. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

FrostMart

Business Address:
75 Century Blvd
Riversands
Midrand, 1682
Gauteng
South Africa

Email: info@frostmart.co.za

Telephone: +27 76 705 7442

Business Hours

Monday – Friday: 08:30 – 17:30
Saturday: 08:30 – 15:00
Sunday: Closed

We aim to respond to all enquiries as promptly as reasonably possible.

18. Complaints

If you believe that FrostMart has not processed your personal information in accordance with applicable law, please contact us first so that we can investigate and attempt to resolve your concern.

If you remain dissatisfied, you may lodge a complaint with the South African Information Regulator in accordance with applicable legislation.

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