top of page

Terms & Conditions

​

1. Introduction

Welcome to FrostMart ("FrostMart", "we", "our", or "us").

These Terms & Conditions govern your access to and use of the FrostMart website, including all purchases made through our online store.

By accessing our website, creating an account, placing an order, or purchasing any product from FrostMart, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, together with our Privacy Policy, Payment Policy, Shipping & Delivery Policy, Returns & Refund Policy, Warranty Policy, Cookie Policy, and Disclaimer.

If you do not agree with these Terms & Conditions, you should not use our website.

2. Business Information

Business Name: FrostMart

Business Address:
75 Century Blvd
Riversands
Midrand, 1682
Gauteng
South Africa

Email: info@frostmart.co.za

Telephone: +27 76 705 7442

Business Hours

Monday – Friday: 08:30 – 17:30
Saturday: 08:30 – 15:00
Sunday: Closed

3. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or have the consent of a parent or legal guardian.

  • You have the legal capacity to enter into binding agreements.

  • The information you provide is accurate, complete, and up to date.

4. Products

FrostMart offers domestic and commercial refrigeration products, including but not limited to:

  • Refrigerators

  • Freezers

  • Beverage coolers

  • Water dispensers

  • Ice makers

  • Commercial refrigeration equipment

  • Accessories and replacement parts

All product descriptions, specifications, images, colours, dimensions, and availability are provided as accurately as reasonably possible. Minor variations may occur due to manufacturing updates, photography, screen settings, or supplier changes.

5. Pricing

Unless stated otherwise:

  • All prices are displayed in South African Rand (ZAR).

  • Prices include VAT where applicable.

  • Delivery charges and any additional fees are calculated during checkout.

While every effort is made to ensure pricing accuracy, FrostMart reserves the right to correct genuine pricing errors before dispatch. If an error affects your order after payment, we will notify you and offer either a full refund or the option to proceed at the corrected price.

6. Orders

Submitting an order does not automatically create a binding sales agreement.

Orders are subject to:

  • Successful payment authorisation.

  • Product availability.

  • Verification where required.

  • Acceptance by FrostMart.

We reserve the right to decline or cancel any order where necessary, including cases involving pricing errors, stock shortages, suspected fraud, or incorrect customer information. If payment has already been received, an appropriate refund will be processed in accordance with our Returns & Refund Policy.

7. Payments

Payments must be made using the payment methods available during checkout.

Payments are processed through secure third-party payment providers.

FrostMart does not store your complete debit or credit card details.

For full payment information, please refer to our Payment Policy.

8. Stock Availability

Although we strive to keep inventory accurate, product availability cannot always be guaranteed.

If an item becomes unavailable after your order has been placed, FrostMart may:

  • Offer an alternative product.

  • Delay fulfilment with your agreement.

  • Cancel the order and provide a refund where appropriate.

9. Shipping and Delivery

Delivery timeframes are estimates and may vary depending on:

  • Delivery location.

  • Product availability.

  • Courier operations.

  • Public holidays.

  • Weather conditions or other circumstances beyond our control.

Risk in the products passes to you upon delivery. Ownership transfers once full payment has been received.

Please refer to our Shipping & Delivery Policy for complete delivery information.

10. Returns and Refunds

Returns, exchanges, repairs, and refunds are handled in accordance with our Returns & Refund Policy and applicable South African consumer protection laws.

Certain products may not qualify for return where permitted by law, including items that have been damaged through misuse, altered after delivery, or specially ordered.

11. Product Warranties

Certain products are covered by manufacturer warranties and statutory consumer rights.

Warranty coverage, exclusions, and claim procedures are outlined in our Warranty Policy.

Normal wear and tear, accidental damage, misuse, unauthorised repairs, incorrect installation, and improper maintenance are generally excluded from warranty coverage unless otherwise provided by law or the manufacturer.

12. Customer Responsibilities

Customers agree to:

  • Provide accurate information.

  • Maintain the confidentiality of their account credentials.

  • Ensure delivery information is correct.

  • Inspect products upon delivery.

  • Use products according to the manufacturer's instructions.

  • Comply with applicable laws when using our website.

13. Promotions

Promotional offers, discount codes, coupons, giveaways, and special pricing:

  • Are subject to availability.

  • May not be combined unless expressly stated.

  • May be withdrawn or amended without prior notice.

  • May include additional promotional terms.

14. Intellectual Property

All content on the FrostMart website, including:

  • Logos

  • Branding

  • Product images (where owned or licensed)

  • Website design

  • Graphics

  • Text

  • Icons

  • Software

  • Layouts

is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission, except where permitted by law.

15. Limitation of Liability

To the fullest extent permitted by applicable law, FrostMart shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.

Nothing in these Terms & Conditions limits any rights that cannot legally be excluded under South African law.

16. Privacy

Your personal information is collected, processed, stored, and protected in accordance with our Privacy Policy.

By using our website, you consent to the processing of your personal information as described in that policy.

17. Website Availability

We aim to keep our website available at all times; however, uninterrupted access cannot be guaranteed.

We may suspend or restrict access temporarily for:

  • Maintenance

  • Security updates

  • System upgrades

  • Technical issues

  • Circumstances beyond our reasonable control

18. Third-Party Links

Our website may contain links to third-party websites for your convenience.

FrostMart does not control or endorse these websites and is not responsible for their content, products, services, or privacy practices.

19. Fraud Prevention

To protect our customers and business, FrostMart reserves the right to verify customer information, delay processing, refuse transactions, or cancel orders where fraud, payment irregularities, or unlawful activity is reasonably suspected.

20. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising from the use of our website or purchases made through FrostMart shall be subject to the jurisdiction of the South African courts.

21. Changes to These Terms

FrostMart may amend these Terms & Conditions from time to time to reflect changes in legislation, business operations, or website functionality.

The latest version will always be published on our website with the updated effective date.

Continued use of the website after changes have been published constitutes acceptance of the revised Terms & Conditions.

22. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

FrostMart

Business Address:
75 Century Blvd
Riversands
Midrand, 1682
Gauteng
South Africa

Email: info@frostmart.co.za

Telephone: +27 76 705 7442

Business Hours

Monday – Friday: 08:30 – 17:30
Saturday: 08:30 – 15:00
Sunday: Closed

bottom of page