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Shipping & Delivery Policy

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1. Introduction

Welcome to FrostMart ("FrostMart", "we", "our", or "us").

This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through our website. It should be read together with our Privacy Policy, Payment Policy, Terms & Conditions, Returns & Refund Policy, and Warranty Policy.

By placing an order with FrostMart, you agree to this Shipping & Delivery Policy.

2. Business Information

Business Name: FrostMart

Business Address:
75 Century Blvd
Riversands
Midrand, 1682
Gauteng
South Africa

Email: info@frostmart.co.za

Telephone: +27 76 705 7442

Business Hours

Monday – Friday: 08:30 – 17:30
Saturday: 08:30 – 15:00
Sunday: Closed

3. Delivery Areas

FrostMart delivers to most locations within the Republic of South Africa.

Some remote, outlying, or high-risk areas may:

  • Require additional delivery time.

  • Incur additional delivery charges.

  • Be serviced only on selected delivery days.

If we are unable to deliver to your location, we will contact you to discuss available alternatives or provide a refund where appropriate.

4. Order Processing

Orders are processed during our normal business hours.

Orders will only be prepared for dispatch once:

  • Payment has been successfully received and verified.

  • Stock availability has been confirmed.

  • Any required fraud prevention checks have been completed.

Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.

5. Delivery Timeframes

Estimated delivery times begin once your order has been dispatched.

Typical delivery estimates are:

  • Major metropolitan areas: 2–5 business days

  • Regional and outlying areas: 3–7 business days

  • Remote locations: 5–10 business days

These estimates are provided for guidance only and are not guaranteed.

Delivery times may be affected by:

  • Public holidays

  • Severe weather

  • Courier delays

  • Stock availability

  • High order volumes

  • Circumstances beyond FrostMart's reasonable control

6. Delivery Charges

Delivery costs are calculated during checkout and are based on factors such as:

  • Delivery destination

  • Product size and weight

  • Quantity ordered

  • Courier requirements

Any applicable delivery charges will be displayed before you complete your purchase.

7. Large and Heavy Appliances

Certain products, including commercial refrigeration equipment, chest freezers, island freezers, and other oversized appliances, may require:

  • Special handling

  • Additional delivery time

  • Larger delivery vehicles

  • Two-person delivery teams

  • Delivery appointments

Where applicable, we will contact you to arrange a suitable delivery date.

8. Delivery Requirements

To help ensure a successful delivery, customers must:

  • Provide accurate delivery information.

  • Supply a valid contact number.

  • Ensure someone authorised is available to receive the order.

  • Ensure the delivery location is reasonably accessible.

  • Confirm that products can fit through doorways, lifts, staircases, and access points before ordering.

FrostMart is not responsible for delays or additional costs resulting from incorrect delivery information or inaccessible premises.

9. Delivery Inspection

Customers should inspect their order as soon as reasonably possible upon delivery.

If you notice:

  • Visible damage

  • Missing items

  • Incorrect products

  • Packaging damage

please notify the delivery driver where possible and contact FrostMart promptly so we can investigate and assist.

10. Failed Deliveries

A delivery may be unsuccessful if:

  • No authorised person is available to accept the order.

  • The delivery address is incorrect or incomplete.

  • Access to the property is restricted.

  • Delivery cannot safely be completed.

Additional delivery charges may apply if a second delivery attempt is required due to circumstances within the customer's control.

11. Ownership and Risk

Ownership of the products transfers to you once full payment has been received.

Risk in the products passes to you upon successful delivery to the delivery address provided during checkout.

12. Order Tracking

Where available, FrostMart will provide shipment confirmation and tracking information after your order has been dispatched.

Tracking availability depends on the courier service used.

13. Delays Beyond Our Control

While we make every reasonable effort to deliver orders within the estimated timeframes, delays may occur due to circumstances beyond our reasonable control, including:

  • Severe weather conditions

  • Public holidays

  • Civil unrest

  • Industrial action

  • Road closures

  • Supply chain disruptions

  • Courier network delays

  • Power outages

  • System failures

FrostMart will endeavour to keep customers informed of significant delays where reasonably practicable.

14. Incorrect Delivery Information

Customers are responsible for ensuring that all delivery details are accurate at the time of ordering.

FrostMart cannot be held responsible for delays, failed deliveries, or additional costs arising from incorrect or incomplete delivery information provided by the customer.

15. International Shipping

FrostMart currently delivers within South Africa only, unless otherwise agreed in writing.

Any international shipping arrangements, if offered, will be subject to separate terms, delivery charges, customs requirements, taxes, and import regulations.

16. Privacy

Personal information collected for delivery purposes is processed in accordance with our Privacy Policy.

Your delivery information may be shared only with trusted courier and logistics providers where necessary to fulfil your order. FrostMart does not sell or rent your personal information.

17. Changes to This Policy

FrostMart may amend this Shipping & Delivery Policy from time to time to reflect changes in legislation, courier services, business operations, or delivery procedures.

The latest version will always be published on our website with the updated effective date.

18. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

FrostMart

Business Address:
75 Century Blvd
Riversands
Midrand, 1682
Gauteng
South Africa

Email: info@frostmart.co.za

Telephone: +27 76 705 7442

Business Hours

Monday – Friday: 08:30 – 17:30
Saturday: 08:30 – 15:00
Sunday: Closed

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